Reeltor.

Privacy Policy

Effective date: July 18, 2026

1. Who we are

Reeltor ("Reeltor", "we", "us") is a mobile application that helps real-estate professionals create marketing content — videos, images, captions and reports — from their property listings using artificial intelligence. This policy explains what personal data we collect, why, and the choices you have. Contact: info@sorin.tech.

2. Data we collect

3. How we use data

We use data to: provide and operate the app's features; generate AI content you request; send push notifications you enable (e.g. "your video is ready"); manage your subscription and monthly credits; provide support; ensure security and prevent abuse; and comply with legal obligations. We do not sell your personal data and we do not use it for third-party advertising.

4. AI processing

Content you submit for generation (photos, listing text, voice samples) is processed by our AI infrastructure providers to produce the output you request. AI outputs are generated automatically and may contain inaccuracies — you must review content before publishing it. Your voice profile is created only from a sample you deliberately record, is used solely to narrate your own content, and is deleted when you delete it or your account.

5. Buyer data you upload

When you store your clients' (buyers') personal data in Reeltor, you act as the data controller for that data and you are responsible for having a lawful basis to process it. We process it only on your instructions to provide the CRM, matching and sharing features, and we do not use it for any other purpose.

6. Sharing and processors

We share data only with service providers who process it on our behalf under contractual safeguards:

We may also disclose data where required by law, or in connection with a merger or acquisition (in which case this policy continues to apply).

7. Retention and deletion

We keep your data while your account is active. You can delete your account at any time in the app (Profile → Delete account); this permanently deletes your account, listings, generated content and voice profile. Some records (e.g. purchase records) may be retained where the law requires. Crash logs are retained for a limited period.

8. Your rights

Depending on where you live (including the EU/EEA under GDPR, the UK, Türkiye under KVKK, and California under CCPA/CPRA), you may have the right to access, correct, delete, or receive a copy of your personal data, restrict or object to processing, withdraw consent, and lodge a complaint with your supervisory authority. We do not "sell" or "share" personal data as defined by the CCPA. To exercise any right, use the in-app tools or email us; we respond within the legally required time.

9. International transfers

Our providers may process data in countries other than your own, including the United States. Where required, transfers are protected by appropriate safeguards such as the EU Standard Contractual Clauses.

10. Security

Data is encrypted in transit, access is restricted, and we use industry-standard infrastructure (Google Cloud / Firebase). No system is 100% secure, but we work to protect your data appropriately.

11. Children

Reeltor is a professional tool intended for users aged 18 or older. We do not knowingly collect data from children. If you believe a child has provided us data, contact us and we will delete it.

12. Changes

We may update this policy from time to time. Material changes will be announced in the app. The "Effective date" above always shows the current version.

13. Contact

Questions or requests: info@sorin.tech