Reeltor.

Privacy Policy

Last updated: October 12, 2026

1. Who we are

Reeltor ("Reeltor", "we", "us") is a mobile application that helps real-estate professionals create marketing content — videos, images, captions and reports — from their property listings using artificial intelligence. This policy explains what personal data we collect, why, and the choices you have. Contact: info@sorin.tech.

2. Data we collect

We collect information you enter in forms, send to support, import from a listing URL, select from your photo library, or capture using the camera, microphone or LiDAR features. Device permissions are requested when needed; granting a camera or microphone permission is not consent to AI sharing. Authentication and subscription providers supply account and transaction information. Our infrastructure processes technical request records and diagnostics automatically. We also store your AI permission decision, policy version, language and decision time to apply your choice.

3. How we use data

We use data to: provide and operate the app's features; generate AI content you request; send push notifications you enable (e.g. "your video is ready"); manage your subscription and monthly credits; provide support; ensure security and prevent abuse; and comply with legal obligations. We do not sell your personal data and we do not use it for third-party advertising.

4. AI processing

The third-party AI provider is Together AI (Together Computer, Inc.). Through our server, we send only the content needed for the AI feature you request: selected property photos, videos or extracted frames, audio or voice samples, transcripts, listing details including addresses, prompts and relevant text, which may include buyer information you choose to use in an AI request. Processing supports photo enhancement, virtual staging, video generation, captions, translation, narration, voice profiles and property analysis. We do not send your entire photo library or CRM database simply because you sign in.

Before an AI request sends content to Together AI, the app explains the recipient and data types and asks you to allow or decline. Your choice is saved to your account. Declining prevents AI processing; other features remain available where they do not require AI. You can withdraw permission in Profile under AI data sharing. Withdrawal stops new requests but cannot undo processing already performed or data already sent. Avoid submitting sensitive documents or other people's personal data without authorization. Review AI outputs before using them.

We require providers processing personal data on our behalf to provide protection at least equivalent to this policy and adequate under applicable law, through contractual and technical safeguards covering confidentiality, limited purposes, secure transmission, restricted access, retention, deletion and international transfers. Together AI's privacy, service and security terms are linked below. Provider retention depends on the service and applicable settings; we do not promise universal zero retention. For deletion requests concerning previously transferred data, contact info@sorin.tech.

Together AI: Privacy · Service terms · Security

5. Buyer data you upload

When you store your clients' (buyers') personal data in Reeltor, you act as the data controller for that data and you are responsible for having a lawful basis to process it. We process it only on your instructions to provide the CRM, matching and sharing features, and we do not use it for any other purpose.

6. Sharing and processors

We share data only with service providers who process it on our behalf under contractual safeguards:

We may also disclose data where required by law, or in connection with a merger or acquisition (in which case this policy continues to apply).

7. Retention and deletion

We keep your data while your account is active. You can delete your account at any time in the app (Profile → Delete account); this permanently deletes your account, listings, generated content and voice profile. Some records (e.g. purchase records) may be retained where the law requires. Crash logs are retained for a limited period.

8. Your rights

Depending on where you live (including the EU/EEA under GDPR, the UK, Türkiye under KVKK, and California under CCPA/CPRA), you may have the right to access, correct, delete, or receive a copy of your personal data, restrict or object to processing, withdraw consent, and lodge a complaint with your supervisory authority. We do not "sell" or "share" personal data as defined by the CCPA. To exercise any right, use the in-app tools or email us; we respond within the legally required time.

9. International transfers

Our providers may process data in countries other than your own, including the United States. Where required, transfers are protected by appropriate safeguards such as the EU Standard Contractual Clauses.

10. Security

Data is encrypted in transit, access is restricted, and we use industry-standard infrastructure (Google Cloud / Firebase). No system is 100% secure, but we work to protect your data appropriately.

11. Children

Reeltor is a professional tool intended for users aged 18 or older. We do not knowingly collect data from children. If you believe a child has provided us data, contact us and we will delete it.

12. Changes

We may update this policy from time to time. Material changes will be announced in the app. The "Effective date" above always shows the current version.

13. Contact

Questions or requests: info@sorin.tech